A 9-1-1 Dispatcher in Mesquite, Texas Thursday located a teen with heat illness using 9-1-1 center mapping features and audio clues.
The caller was very difficult to hear because the 14-year-old boy was to weak to speak clearly. 9-1-1 Dispatcher Christy Russell was able to understand he needed an ambulance and understood the word alley.
The original location showed the boy was in a field, but with the audio clue, the dispatcher was able to identify an alley nearby.
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